Shipping policy

IllumiWave Shipping Policy

At IllumiWave, we are dedicated to bringing style, comfort, and elegance to your home with ease. Below is everything you need to know about how we handle shipping.

1. Processing Time

  • Orders are typically processed within 1–3 business days.

  • Customized or personalized items may take up to 5–7 business days to process.

2. Shipping Methods & Delivery Times
We offer reliable shipping to ensure your home decor items arrive safely:

  • Standard Shipping: 5–7 business days

  • Expedited Shipping: 2–3 business days

  • Overnight Shipping: 1 business day (available for select items)

Please note: Delivery times may vary during peak seasons or due to unforeseen circumstances.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on your location and the size/weight of your order.

  • Free standard shipping is available for orders over $150.

4. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • You can track your order anytime through our website or the carrier’s tracking system.

5. International Shipping

  • We currently ship to select countries outside the U.S.

  • International shipping fees and delivery times vary by destination.

  • Customers are responsible for any customs duties or taxes.

6. Damaged or Lost Items

  • If your items arrive damaged, please contact us within 7 days of delivery with photos of the damage.

  • We will provide a replacement or refund depending on availability.

  • For lost shipments, we will work with the carrier to locate your package and ensure it reaches you.

7. Changes to Shipping Information

  • Please ensure your shipping address is correct at the time of purchase.

  • If you need to update your address, contact us immediately at ...................

8. Returns & Exchanges

  • For information on returns or exchanges, please see our Return Policy [link to policy].

At IllumiWave, we are committed to making your shopping experience smooth and your home decor dreams a reality. Thank you for choosing us!